At Cotton Cuddle, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit or shop on our website, Cotton Cuddle.
By using our website, you agree to the terms of this Privacy Policy.

Information We Collect
We may collect the following information: Name, Email address, Phone number, Billing and shipping address, Payment details (processed securely through Razorpay or COD), Order history, IP address, browser type, device information, Cookies and browsing behavior.

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Manage returns, refunds, and customer support
  • Send order updates and service notifications
  • Improve website performance and shopping experience
  • Run promotions, offers, and marketing campaigns
  • Prevent fraud and misuse

Payment Security
Online payments are processed through trusted third-party payment gateways such as Razorpay. We do not store your debit/credit card details on our servers.

Cookies & Tracking Tools
We may use cookies, Meta Pixel, Google Analytics, and similar technologies to understand user behavior, improve our website, and run relevant advertisements.
You may disable cookies in your browser settings.

Sharing of Information
We may share your information with:

Delivery partners and courier services for order fulfillment.
Payment gateway providers for secure online payments.
Service providers assisting with marketing, analytics, and customer communication.
Government or law enforcement authorities if required by law.
We never sell or rent your personal information to third parties.

Data Protection
We use reasonable technical and organizational measures to protect your information. However, no online platform can guarantee 100% security.

Your Rights
As a customer, you can:
Access and update your personal details.
Request deletion of your account or data (subject to legal retention obligations).
Opt out of promotional emails and SMS.

Children’s Products
We sell clothing for children; however, our website is intended for use by parents/guardians and adult purchasers.

Policy Updates
We may update this Privacy Policy from time to time. Revised versions will be posted on this page.

Contact Us
For privacy-related questions, please contact us through the contact details listed on our website.