At Cotton Cuddle, we aim to deliver your little one’s favorites quickly, safely, and smoothly. Please read our shipping policy carefully before placing an order.

By purchasing from our website, you agree to the terms mentioned below. 

  1. Shipping Coverage  We currently ship across India. 
  1. Shipping Charges Shipping charges, if applicable, will be displayed at checkout before payment. We may offer free shipping on selected orders, promotional campaigns, or minimum cart values from time to time. Any shipping fee charged at checkout is non-refundable once the order is dispatched. 
  1. Order Processing Time Orders are usually processed within 1-2 business days after confirmation. Orders placed on Sundays or public holidays will be processed on the next working day. During sale periods, festive seasons, or high-demand days, processing may take longer. 
  1. Estimated Delivery Timeline 

Standard delivery timelines: Metro Cities: 3-5 business days Other Cities / Towns: 5-7 business days Remote Areas: 7-10 business days 

These are estimated timelines and may vary depending on courier operations or local conditions. 

  1. Cash on Delivery (COD) We offer Cash on Delivery on eligible pincodes across India. Please note: COD availability depends on serviceable location. Additional COD charges may apply (if mentioned at checkout). Please keep exact payment ready where possible. Courier personnel may not allow parcel opening before payment. 
  1. Order Tracking Once your order is shipped, you will receive tracking details via: Email SMS / WhatsApp (where applicable) 

You can use the shared tracking link to monitor your shipment status. 

  1. Split Shipments If your order contains multiple items, it may be shipped separately based on stock availability or to speed up delivery. You will receive tracking details for each shipment separately if applicable. 
  1. Delays Beyond Our Control 

While we strive for timely delivery, delays may occur due to: Weather conditions Natural disruptions Courier partner issues Public holidays High seasonal demand Incorrect shipping details provided by customer We appreciate your patience in such cases. 

  1. Incorrect Address / Failed Delivery 

Customers are responsible for entering accurate shipping details. If delivery fails due to incorrect address, unavailable recipient, or repeated failed attempts: 

Re-shipping charges may apply COD orders may be cancelled Refunds (if eligible) may exclude shipping fees 

  1. Damaged Package at Delivery 

If the package appears tampered, damaged, or opened: 

Please refuse delivery if possible Take photos immediately Contact our customer support within 24 hours of delivery 

  1. Returns After Delivery 

For returns after successful delivery, please refer to our Return & Refund Policy.  Shipping charges paid during the original order may be non-refundable unless the error is from our side. 

  1. Contact Us For shipping-related help, please contact Cotton Cuddle through the contact details available on our official website.